Terms & Conditions

Legal Notice

Contact Details: REDE GLOBAL – GESTÃO E EXPLORAÇÃO DE FRANQUIAS, S.A. (hereinafter CENTURY 21 Portugal), headquartered at Lagoas Park – Edifício 10, 2740-271 Porto Salvo – Portugal, registered with the Lisbon Commercial Registry under the single registration and corporate person number 504 856 510, with share capital of fifty thousand euros, and general email address geral@century21.pt.

1. Terms of Use

Purpose

This document sets out the General Terms and Conditions of Access and Use of the CENTURY 21 Portugal ® website and other portals owned by CENTURY 21 Portugal. A CENTURY 21 Portugal reserves the right to unilaterally amend these General Terms and Conditions of Access and Use, in order to bring them into line with current legislation. General Terms and Conditions of Access and Use do not exclude the possibility that certain services on the site, due to their particular characteristics, may be subject to Specific Terms and Conditions. Use by the user of any of the services on the CENTURY 21 Portugal website implies express acceptance of and adherence to the General Terms and Conditions of Access and Use in the version published on this site at the time the user accesses it, as well as to any other Specific Terms and Conditions that may apply indirectly.

The information on the CENTURY 21 Portugal website relating to each property is that which each CENTURY 21 Portugal agency makes available about it; each agency is legally and financially independent, and CENTURY 21 Portugal cannot be held responsible for such information and/or content. The information provided is for informational purposes only, which may take the form of images, floor plans, photographs, features, construction plans, prices and area, among others, and does not constitute a contractual offer for the relevant purposes, nor is it, nor does it intend to be, exhaustive; it does not exempt consultation of the relevant legislation and competent authorities. All data on properties made available on the CENTURY 21 Portugal website, save for typographical errors, is the responsibility of the CENTURY 21 Portugal agencies; CENTURY 21 Portugal therefore also disclaims any liability for the content of the websites of the various agencies that form part of the CENTURY 21 Portugal Network and their agents, and it is for those agencies to verify the accuracy of such content, with final approval from the owner and/or their legal representative being required. It is also the responsibility of the CENTURY 21 Portugal agency to ensure compliance with all applicable legal obligations, namely regarding data protection, credit intermediation and/or any other applicable matters. CENTURY 21 Portugal shall not be responsible for the availability of content on websites to which it has established hyperlinks, and expressly disclaims any liability in relation to them. Accordingly,  CENTURY 21 Portugal assumes no liability, in any form, for any direct, indirect, incidental or consequential damage resulting from visiting its pages, including loss of data, loss of revenue or other earnings, and interruption of business processes arising from the use or inability to use the information on this site.

General User Conduct

The user, under the law and these Terms of Use, undertakes not to use the site in a way that may infringe legally protected rights of CENTURY 21 Portugal or third parties, and must make responsible, prudent and careful use of it, and must not disrupt or degrade the continuity, integrity or quality of the site's resources and functionalities.
The user must refrain from attempting to obtain information, messages, graphics, drawings, sound and/or image files, photographs, recordings, videos and software and, in general, any type of material or content available on the site using means or procedures other than those made available for that purpose or those habitually used on the Internet for such purposes; under no circumstances may the user use a method that affects the functionality of the site or of any application. Except where authorised by CENTURY 21 Portugal, the user may not use or commercially exploit, in any form or medium, the services, including their content, materials, functionalities or resources.

General User Responsibility

The user is solely responsible for all content, information, data, communications, including any attachments, materials, etc., made available in any form through the CENTURY 21 Portugal website or stored on its servers. The user undertakes to obtain the necessary permissions before using or making available, in any form, materials subject to intellectual property rights or rights of a different nature — such as image rights — belonging to CENTURY 21 Portugal or third parties. CENTURY 21 Portugal reserves the right, at any time, to modify and/or remove any content on the CENTURY 21 Portugal website without prior notice.

1. Privacy Policy

The services available to you on this electronic platform are provided by CENTURY 21 Portugal, which undertakes a commitment of privacy with regard to the data you provide. This commitment also applies to any new services made available on the electronic platforms, which must strictly comply with the Privacy Policy e as General Terms and Conditions of Access and Use set out in this document.

A  CENTURY 21 Portugal  has made the whole process as simple as possible, but if you are not familiar with terms such as cookies, IP addresses, pixel tags and browsers, please first check the definition and explanation of these keywords. A CENTURY 21 Portugal, values the security and privacy of its users, so whether you are a new or long-standing user, please take some time to get to know our practices and, if you have any questions, consult this page.

Certain areas of the website and/or other applications can only be accessed through user registration. Personal and other information collected during user registration is used exclusively for the purpose of processing and only within the scope of the services requested by the user on the website www.century21.pt and on the CENTURY 21 ® APP. By registering, the user undertakes to provide CENTURY 21 Portugal with accurate and complete information, namely their email address, and to notify  CENTURY 21 Portugal of any change to the information provided. Users may access their data online or, if they prefer, request access in writing, verify its accuracy and, if necessary, correct it. To do so, please use the option available online or contact rgpd@century21.pt

A CENTURY 21 Portugal undertakes to comply with current legislation on the protection of personal data and not to transfer this information to other entities under any form or condition, except where the data subject consents and authorises this or where there is a due legal obligation to do so. CENTURY 21 Portugal also undertakes to adopt the necessary security measures to ensure the protection of users' personal data against any misuse or unauthorised access.

 

1. Confidentiality

1.1. Registration Information

Due to the very nature and purpose of the interactive services provided here, users are required to provide information that may be considered personal in nature. Our services will always comply with the Personal Data Protection Act — Law No. 67/98, of 26 October.

Only the data necessary for the provision of the services of CENTURY 21 Portugal and other entities with which it contracts will be requested and collected, in accordance with the information explicitly stated on the site and the user's choices. The personal information provided is for the exclusive use of CENTURY 21 Portugal and other entities with which it contracts, in accordance with the purposes of each case.

1.2. Use of Information Collected

When a user uses our services or views content made available by CENTURY 21 Portugal , we may automatically collect certain information in server logs, which may include details about how the services are used, such as search queries, the IP address and cookies that may uniquely identify the user's browser or account.

When you use a CENTURY 21 Portugal service with location functionality enabled, we may collect and process information about the user's current location, such as GPS signals sent by a mobile phone. We may also use various technologies to determine location, such as device sensor data, which may, for example, provide information about nearby Wi-Fi access points and mobile phone towers.

When a user contacts CENTURY 21 Portugal, we may keep a record of the communications to help resolve any issues that may arise. We may use the user's email address to send them information about our services, informing them, for example, of future changes or improvements.

When a user uses the APP CENTURY 21 or CENTURY 21 Portugal within the scope of the Credit Intermediation service, we may collect and process personal information such as identification, affiliation, address, credit, professional, wealth and financial data (income earned or liabilities in the financial sector) provided by the data subjects by completing forms for the purpose of providing the service in question. Data collection may be carried out directly by CENTURY 21 Portugal or through credit intermediaries or partners through whom transactions/services are presented to CENTURY 21 Portugal for decision/approval and contracting.

We use information collected from cookies and other technologies, such as pixel tags, to improve the user experience and the overall quality of our services. For example, by saving a user's language preferences, we may present our services in their preferred language.

We will seek the user's consent before using information for purposes other than those set out in this Privacy Policy.

A CENTURY 21 Portugal processes personal information on company servers in various countries around the world. We may process a user's personal information on a server located outside their country of residence. CENTURY 21 Portugal guarantees to all its users that no personal data will be provided to third parties without the prior consent of the data subject, or where there is no legal obligation to do so. CENTURY 21 Portugal reserves the right to provide aggregated data (such as location, age and/or other data) for purposes considered to be in the public interest, namely for statistical production purposes. CENTURY 21 Portugal does not share personal information with companies, organisations and individuals outside CENTURY 21 Portugal, except in the following circumstances:

1.2.1. With User Consent

We will share personal information with companies, organisations and individuals outside CENTURY 21 Portugal if we have the user's consent to do so. We request explicit consent to share any sensitive personal information.

1.2.2. With Domain Administrators

If your CENTURY 21 Portugal Account is managed by a domain administrator (for example, in the case of CENTURY 21 Portugal Apps users)the domain administrator and resellers providing user support to the company will have access to your CENTURY 21 Portugal account information (including email and other data). The domain administrator may be able to:

• view account statistics, such as statistics on installed applications;
• change the account password;
• suspend or terminate the user's access to the account;
• access or retain information stored as part of the account;
• receive information relating to the account in order to comply with any applicable law and regulation, legal process or enforceable request from a state body or entity;
• restrict the user's ability to delete or edit information or privacy settings.

1.2.3. For Legal Reasons

A CENTURY 21 Portugal within the scope of Credit Intermediation and Anti-Money Laundering, is legally required to report to the regulatory authorities that oversee its activity, and to other public/official entities, personal data of its clients relating to their identity, their credit liabilities and respective remuneration, including to the following entities:

• Banco de Portugal;
• Institute of Public Markets, Real Estate and Construction (IMPIC) under the terms of the Anti-Money Laundering and Counter-Terrorist Financing Law;
• Central Department for Criminal Investigation and Prosecution (DCIAP), Financial Intelligence Unit and other judicial, police and sectoral authorities under the terms of the Anti-Money Laundering and Counter-Terrorist Financing Law.

It should also be noted that CENTURY 21 Portugal , in the course of its activity, uses service providers who may have access to the personal data of its clients and/or users. CENTURY 21 Portugal ensures that, in these circumstances, it adopts all technical and organisational measures deemed appropriate to ensure that the subcontracted entities with access to the data are reputable and offer the highest guarantees at this level, and that they ensure compliance with applicable privacy and data protection legislation regarding clients and/or users, including with respect to the exercise of data subjects' rights.

Furthermore, CENTURY 21 Portugal establishes commercial partnerships with certain entities under which advantages or benefits are granted to its clients and/or users. In these cases, and with clients' consent, CENTURY 21 Portugal may transfer its clients' and/or users' data to these commercial partners so that they can direct offers related to the products/services they market to them. In any case, clients always have the right to withdraw their consent to the transfer of data.

We will share information with companies, organisations or individuals outside CENTURY 21 Portugal if we believe in good faith that access, use and preservation or disclosure of this information is reasonably necessary to:

• comply with any law, regulation, legal process or enforceable request from a state body or entity;
• enforce the Terms of Use, including the investigation of potential breaches thereof;
• detect, prevent or otherwise resolve technical, fraud or security issues;
• protect against harm to the rights, property or safety of CENTURY 21 Portugal, its users or the public, as required or permitted by law.

We may share aggregated information that does not contain personally identifiable data, publicly and with our partners, such as publishers, advertisers, affiliated websites and/or other applicable parties.

If CENTURY 21 Portugal engages in a merger, acquisition or sale of assets, we will continue to guarantee the confidentiality of all personal information and will notify affected users before any personal information is transferred or becomes subject to a different privacy policy.

By requesting information through the website, mobile applications or other CENTURY 21 Portugalapplications, and submitting your personal data for this purpose, you consent to us sharing this data with companies, organisations and individuals outside CENTURY 21 Portugal, for marketing purposes or other related purposes.

1. Data Protection

As of 25 May 2018, Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data has become applicable with regard to the processing of personal data.

For the purposes of processing personal data, the aforementioned legal instrument applies only to personal data relating to natural persons, a concept which includes natural persons acting in functions or positions at Business Clients, legal representatives and sole traders.

The purpose of this information is to inform users of the new rules applicable to the processing of their personal data, the rights they hold, and to inform them of how they can manage their respective consents directly and simply.

For the purposes of sending you information about CENTURY 21 Portugal or other institutional or commercial information ("Processing Purpose”) REDE GLOBAL, S.A. will be the entity responsible for processing personal data and for ensuring the protection of your privacy, acting in accordance with the law and the new Regulation.

All Personal Data will be retained by the Data Controller for as long as the relationship between the user and REDE GLOBAL, S.A. remains in force, or for as long as the purpose for which it was collected continues to apply ("Retention Period"). Data collected will always be destroyed at the end of its legal term, and will only be retained for the period necessary and appropriate for the purposes for which it is intended, in accordance with the law in force, or for as long as the consent for the "processing purpose" for which consent was obtained remains valid.

A CENTURY 21 Portugal has always complied with the legal rules relating to the processing and privacy of its clients' personal data, a situation that will now be reinforced by the new legislation, increasing the security and control of data protection.

We remind you that you may, at any time and free of charge, exercise your right to withdraw previously given consent, request access to your personal data and information regarding its processing, request the correction, modification, restriction, anonymisation or deletion of your personal data, request an explanation of the processing, and exercise your right to lodge a complaint with the supervisory authority. Furthermore, we inform you that, where a breach of personal data implies, under applicable law, a high risk to the rights and freedoms of natural persons, you will be duly informed of such incident without undue delay.

These rights may be exercised by email to rgpd@century21.pt or by letter sent to the above address, addressed to the Data Protection Officer of CENTURY 21 Portugal (REDE GLOBAL, S.A.).

2. Processing Security Measures

A CENTURY 21 Portugal adopts organisational and technological security standards and effective information security management practices to protect the confidentiality, integrity and availability of information, and to provide confidence in inter-organisational exchanges involving CENTURY 21 Portugal, namely EU standards and specific national legislation and recommendations regarding information security. Specifically:

• We encrypt many of our services using SSL.
• We provide two-step verification for access to the CENTURY 21 Portugal Account (both on the website and the CENTURY 21 APP)and a Safe Browsing feature;
• We review our information collection, processing and storage practices, including physical security measures, to protect against unauthorised access to systems;
• We restrict access to personal information to CENTURY 21 Portugalemployees, contractors and agents who need to know this information for processing purposes and who are subject to strict contractual confidentiality obligations, and may be subject to disciplinary action or termination of contract in the event of non-compliance with these obligations.

3. Access, Security and User Identification

Joining the services on CENTURY 21 Portugal 's electronic platforms presupposes knowledge and acceptance of the conditions set out in this privacy policy and the assignment of an access password.

This document (“Política de Privacidade e Termos de Utilização da CENTURY 21 Portugal”)  will be presented to you during the membership application process, requiring your formal acceptance for the process to proceed. You should cancel the process if you do not agree with the terms of this document or have any questions you wish to clarify beforehand.

The password is generated and assigned by CENTURY 21 Portugal, according to a process that guarantees total confidentiality and is unique, personal and non-transferable, and it is the user's responsibility to make proper use of it and keep it confidential.

The holder of the access password may change it to a string of characters of their choice, through the "Change Password" option available on CENTURY 21 Portugal's electronic platforms, when consulting identification data. It is advisable to choose a password that cannot be discovered by third parties. For example, avoid using easily accessible identification data, such as your date of birth, and use a combination of upper- and lower-case alphabetic characters with numeric characters.

 

4. Changes to the Privacy Policy

Should these terms be amended, namely as a result of the availability of new services or a change in the legislation governing these matters, they will be disclosed through CENTURY 21 Portugal.

If you do not agree with the changes made, you should immediately request the deletion of your personal data as identified above.

 

5. Acceptance and Binding Effect

You must follow all policies made available to you within the Services. Do not misuse our Services. For example, do not interfere with our Services, or attempt to access them by any means other than the interface and instructions we provide. You may only use our Services as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing the Services to you if you fail to comply with our terms or usage policies, or if we are investigating potential misconduct.

Use of our Services does not grant you any intellectual property rights over our Services or the content accessed. You may not use content from our Services unless authorised by its owner or as otherwise permitted by law. These terms of use do not grant the right to use any of the trademarks or logos used in our Services. Users must not remove, obscure or alter any legal notice displayed on or alongside our Services.

Our Services display some content that does not belong to CENTURY 21 Portugal. This content is the sole responsibility of the entity that provides it. We may review content to determine whether it is illegal or violates our policies, and we may remove or refuse to display content that we reasonably believe violates our policies or the law. However, this does not necessarily mean that we review content, and you should not assume that we do.

We may send you service announcements, administrative messages and other information related to your use of the Services. You may opt out of receiving some of these communications.

Some of our Services are available on mobile devices. Do not use these Services in a way that distracts you and prevents you from complying with road safety laws.

All users of the services provided on CENTURY 21 Portugal are bound by acceptance of and compliance with the conditions set out herein.

For any further clarification regarding the Privacy Policy and Terms of Use of this website, please contact CENTURY 21 Portugal at helpdesk@century21.pt.

 

6. Copyright

As privacy policies da CENTURY 21 Portugal explain how we handle your personal data and protect your privacy when you use our Services.

By using our Services, you accept that CENTURY 21 Portugal may use this data in accordance with its respective privacy policies.

We provide information to help copyright holders manage their intellectual property online. If you believe someone is infringing your copyright and wish to notify us, you may contact us at pedro@pedrobernardes.pt